Title VI Notice to the Public
Notice to the Public of Rights under Title VI Needles Area Transit
Needles Area Transit is committed to ensuring that no person shall be excluded from the equal distribution of its transit services, programs, and resources because of race, color or national origin in accordance with Title VI of the Civil Rights Act of 1964.
- Needles Area Transit provides transit services and operates transit programs without regard to race, color, and national origin in full compliance with Title VI.
- Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI while using Needles Area Transit may file a complaint with the City of Needles. All complaints will be fairly and objectively investigated.
- To file a complaint, you may contact the Community Services Manager by phone: (760) 326-2113 ext. 115 or by visiting the Community Services Manager at 817 Third Street, Needles, CA 92363.
- For more information about Needles Area Transit’s Title VI Program and complaint procedures, please contact (760) 326-2113; or visit the City of Needles website: cityofneedles.com
- A complainant may file a complaint directly with the Federal Transit Administration Title VI Program Coordinator: FTA Office of Civil Rights, East Building, 5th Floor- TCR, 1200 New Jersey Ave., S.E., Washington, D.C. 20590.
- If information is needed in another language, contact (760) 326-2113
- Si necesita información en otro idioma, contacte al (760) 326-2113
Notificacion al Publico Sobre los Derechos en Virtud del Titulo VI Needles Area Transit
Needles Area Transit esta comprometida a garantizar que ninguna persona sera excluida de la distribuci6n equitativa de sus servicios, programas y recursos por motivos de raza, color u origen nacional, de conformidad con el Titulo VI del Acta de Derechos Civiles de 1964.
- Needles Area Transit ofrece servicios y opera programas sin distinci6n de raza, color y origen nacional en plena conformidad con el Titulo VI.
- Cualquier persona que crea o que ha sido perjudicada/o por una practica discriminatoria ilegal en virtud del Titulo VI durante el uso de los servicios de transito de Needles Area Transit, puede presentar una queja ante el Needles Area Transit. Todas las quejas seran investigadas de manera justa y objetiva.
- Para presentar una queja, puede ponerse en contacto con Needles Area Transit al (760) 326-2113 115 o visite Needles Area Transit en 817 Third Street, Needles, CA 92363.
- Para obtener mas informaci6n sobre el programa del Titulo VI y del procedimiento de quejas de Needles Area Tranist contacte a (760) 326-2113 o visite el sitio web: cityofneedles.com
- Un demandante puede presentar una queja directamente con la Administraci6n Federal de Transito del Programa del Titulo VI de la Oficina de Derechos Civiles: Title VI Program Coordinator, FTA Office of Civil Rights, East Building, 5th Floor- TCR, 1200 New Jersey , S.E., Washington, D.C. 20590.
- Si necesita informaci6n en otro idioma, contacte al (760) 326-2113.
Americans with Disabilities Act Complaint and Grievance Procedure
This Complaint and Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA) and Section 504 of the Rehabilitation Act of 1973. It may be used by anyone who wishes to file a complaint or grievance alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Needles (hereinafter referred to as “City”). City’s Personnel Policy governs employment-related complaints of disability discrimination.
City wants to hear concerns and complaints from citizens in order to provide accessible programs, services, and activities. A member of the public can contact the City with a comment, concern, or complaint without filing a formal grievance. A formal grievance can be filed by completing the City’s Grievance Form.
It is preferred that the formal grievance be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request. If additional accommodations are needed, please contact the ADA Coordinator. The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:
Kathy Raasch
ADA Coordinator/Director of Development Services
817 Third Street, Needles, CA 92363
kraasch@cityofneedles.com
760-326-2113 ext 130
California Relay Service: dial 711
Within 30 calendar days after receipt of the complaint, Kathy Raasch, ADA Coordinator, or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 30 calendar days of the meeting, Kathy Raasch or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape. The response will explain the position of the City and offer options for substantive resolution of the complaint.
If the response by Kathy Raasch or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 30 calendar days after receipt of the response to the City Manager or his designee.
Within 30 calendar days after receipt of the appeal, the City Manager or his designee will meet with the complainant to discuss the complaint and possible resolutions. Within 30 calendar days after the meeting, the City Manager or his designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.
All written complaints received by Kathy Raasch or her designee, appeals to the City Manager or his designee, and responses from these two offices will be retained by the City for at least three years.